Returns Policy

Thank you for shopping with Workshop360!

We want you to be 100% satisfied with all products that you purchase from our online store

If you have purchased a product that is faulty, damaged, unusable or simply not to your taste – send it back to us for a product exchange or full refund! Before you do so, make sure to check the return eligibility of your items using the criteria listed below:
 

Faulty or Damaged Products

If you have received an item that is faulty or damaged within the past 31 days, please contact our customer support team and note the details of the damage or fault. 

If the item is damaged upon delivery, it is essential that you contact us within 24 hours of receiving the item. 

Get in touch via our contact form

Most faulty or damaged products will not incur a shipping fee.
 

Change of Mind/ Unwanted Items 

To be eligible for a return:

• The item/s must have been purchased within the past 31 days
• The item/s must be in its original packaging, unused, undamaged and void of missing parts or accessories. 
• You must possess the original receipt or equivalent proof of purchase
• You acquired an approved Return Authorisation Number (RAN) from Workshop360 (Us).

Items that do not meet all of the stated criteria will not be considered for a return. 

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Items that are not eligible for return include: 

• Customised orders 
• Hazardous materials, flammable liquids, chemicals or gases.
• Gift Cards & Vouchers

For large & bulky items a restocking fee of up to 20% of the purchase price may be charged upon return. 

Change of Mind or Unwanted items may also incur a shipping fee. 
 

Warranties & Guarantees 

If you have purchased an item from Workshop360 which is covered by a warranty or guarantee and would like to make a claim, please contact our customer service team noting the details and reason for the claim. Please do not contact or send your item to the manufacturer unless otherwise advised by a Workshop360 representative.

Get in touch via our contact form 
 

How to Return an Item?

To arrange a return, please contact our customer service team using our contact form or give us a call at 1300 378 900 PRIOR to returning the item.

Once the return is approved, we will provide you with a Return Authorisation Number (RAN) and assist you in shipping the item back to us. We are also able to accept returns in-person at our warehouse between 9am - 4pm on weekdays. 

All returns and refunds will be processed using the same payment method that the order was placed. If you are an account customer of ours, we can also provide credit into your account for your next purchase. 

The terms and conditions listed above are in addition to those provided under Australia Consumer Law. For more information on your rights visit the ACCC website: www.accc.gov.au